SHIPPING & RETURNS

WE OFFER WORLDWIDE FREE SHIPPING FOR ORDERS ABOVE € 100,00. 

MINGO works with multiple organizations for the distribution of your parcel. You will receive a Track and Trace code as soon as your order has left our warehouse with which you can follow your parcel every step of its way. The costs for shipping the items you have chosen are free of charge for orders above € 100,00, otherwise the costs are € 4,50 for the Netherlands. For other countries different rates apply.

Belgium & Germany: the costs for sending are € 6,95 per order. Orders above € 100,00 are send free of charge.

Europe: the costs for sending are € 9,95 per order. Orders above € 100,00 are send free of charge.

World (outside the EU): the costs for sending are € 24,95 per order. Orders above € 100,00 are send free of charge.

Please note: All orders to non EU-countries will be sold without VAT (21% NL VAT). This VAT will be deducted automatically at the check out, when entering your delivery address. However, the price of the product stays the same.
Please be aware of paying import duties and / or taxes, which are levied once your package reaches your country. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. 


Delivery times

Your parcel will we shipped within one business day after MINGO has received your payment. For average delivery times outside of the Netherlands, please take a look at www.internationalparceltracking.com.

In case articles are unanticipatedly out of stock and/or we are not able to ship your order within the stated time of sending, you will be informed as soon as possible.

RETURNS

If you are not completely happy with your order you return your order or a part of it within 14 days after receiving your order. 
The article you want to return needs to have all the original labels and orginal packaging and will not be accepted if the article is no longer in its original state.
The package with your article needs to be in our warehouse within 14 days after you have received your order. Packages that are received after these 14 days will not be accepted.

How to return:

- Place the items in an envelop or box and add your original packing slip.
- Send the items to:

MINGO, returns
Spectrumlaan 31
2665 NM BLEISWIJK
The Netherlands

After receiving your return the amount of the purchase of the returned items will be transferred to your bank account as soon as possible (within 14 days). If your complete order is returned, you will also receive (when applicable) the inital sendingcosts from us. The shippingcosts for the return are at your expense.

IMPORTANT! For residents outside the EU: make sure you mark the box as ´return commercial sample´ and don’t forget to add the invoice you received from us, otherwise MINGO will be charged with customs duties, which we will then charge to you.